Brightways Online Store - Return and Refund Policy

1. Return Policy

We want you to be completely satisfied with your purchase from Brightways. If you are not satisfied with your order, we accept returns within [number] days of the purchase date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.

2. How to Initiate a Return

To initiate a return, please follow these steps:

2.1 Contact Us: Reach out to our customer service team at [your email address] or [your phone number] to notify us of your intention to return the item.

2.2 Provide Information: Please provide your order number, the name of the item you wish to return, and the reason for the return.

2.3 Return Authorization: Wait for our customer service team to provide you with a Return Authorization (RA) number and instructions on how to return the item.

3. Return Shipping

3.1 Shipping Costs: Customers are responsible for the cost of return shipping unless the return is due to a defect or an error on our part.

3.2 Packaging: Please ensure that the item is securely packaged to prevent damage during transit.

4. Refund Process

4.1 Inspection: Once we receive your returned item, we will inspect it to ensure it meets the return eligibility criteria.

4.2 Refund Issuance: If your return is approved, we will initiate a refund to your original method of payment. Please note that it may take a few business days for the refund to be processed and reflected in your account.

5. Exchanges

At this time, we do not offer direct exchanges. If you wish to exchange an item, you will need to return the original item following the return process and place a new order.

6. Exceptions

6.1 Final Sale Items: Certain items, such as clearance or final sale items, may not be eligible for return.

6.2 Hygiene and Safety: For hygiene and safety reasons, certain items, such as undergarments, swimwear, or pierced jewelry, may not be eligible for return unless they are defective.