Account Deletion Request
This page explains how to request deletion of your Brightways account and the personal data linked to it. It applies to accounts created on our website (brightways.in) and through the official Brightways Android app, which both use the same account.
How to delete your account
- Send an email to johnsonbrightways@gmail.com from the email address registered to your Brightways account.
- Use the subject line: Account Deletion Request.
- Include your registered name, email address and mobile number so we can confirm the account is yours.
- We will verify your request and email you once the account has been deleted. This is normally completed within 30 days.
Deleting only some of your data
If you want us to remove only certain information (for example a saved delivery address or your phone number) but keep your account active, email the same address with the subject line Data Deletion Request and tell us what you would like removed.
What we delete
- Your name, email address and phone number
- Your saved delivery and billing addresses
- Your wishlist and saved cart
- Your account login details
What we keep, and for how long
Some records must be kept even after an account is deleted:
- Order and invoice records are retained for up to 8 years, as required by Indian tax and accounting law.
- Payment records are held by our payment gateway provider, PayU, under their own retention policy. We never store your card, UPI or netbanking details.
These records are kept only to meet legal requirements. They are not used to contact you or for marketing.
Questions
Email johnsonbrightways@gmail.com and we will help.
See also our Privacy Policy.